Shipping Policy

1. Global Delivery Coverage We proudly offer worldwide shipping on all orders.

2. Order Processing Times

Standard Processing: Orders are typically processed and dispatched within 1–2 business days (excluding weekends and holidays).
Peak Seasons: During busy periods (e.g., holidays or major sales), order processing may take up to 4 business days.

3. Shipping Options & Carrier Liability We offer the following international shipping methods (availability may vary by country):

Standard (Economy) Shipping
Expedited Shipping (if selected at checkout)

Once the order has been handed over to the carrier, Haninula is not responsible for delays or damages caused by:

Customs clearance procedures
Carrier delays
Third-party interference

However, our support team is ready to help within the scope of this policy.

4. Estimated Delivery Times & Shipping Fees

Destination	Estimated Delivery	Free Shipping Threshold	Standard Shipping Fee
United States	6–7 business days	Orders over USD 36	USD 5.95
United Kingdom	6–7 business days	Orders over £32.58	GBP 4.44
Canada	6–7 business days	Orders over CAD 67.72	CAD 8.22
Australia	8–14 business days	Orders over AUD 76.37	AUD 9.27

Note: These delivery times are estimates and may be affected by customs delays, public holidays, or courier disruptions.

5. Customs, Duties & Taxes Customers are responsible for any applicable customs duties, taxes, or import fees charged by their local government. Haninula does not charge or reimburse these fees.

If your package is held by customs due to unpaid duties, please settle the charges promptly to ensure delivery. We recommend checking your local import regulations in advance.

6. Lost, Damaged, or Delayed Shipments

Lost or Damaged: Contact us within 14 days of the expected delivery date with your order number and issue details. We’ll investigate and offer a replacement or refund where applicable.
Delayed: While we strive to assist with delays, Haninula is not liable for any indirect costs resulting from delivery delays.

7. Shipment Tracking Once shipped, you will receive an email with tracking information. You can use the carrier’s website to monitor delivery status.

8. Free Shipping Threshold We offer free shipping thresholds based on region to balance customer value and sustainable logistics. Most shoppers qualify for free shipping by meeting the listed order minimum.

9. Policy Updates We reserve the right to amend this Shipping Policy at any time. The most current version will always be accessible on our website and Help Center. Updates apply to orders placed after the revision date.

10. Contact Us Have questions about your shipment?