Refund Policy

Need to return an item? We’re here to help—hassle-free.

At Haninula, your satisfaction is our top priority. If something isn’t quite right, we’ve made our return and refund process as smooth and transparent as possible.

1. How to Start a Return

We offer two easy ways to initiate a return:

Option 1: If you created an account

Log in at haninula.com
Go to Order History
Select the order and click “Request Return”
Fill out the return form and upload clear photos (if applicable)
Submit your request

Option 2: Guest Checkout

If you didn’t create an account, simply email us at support@haninula.com with your order number and reason for return.

Our team will respond within 48 business hours with return instructions.

2. Return Eligibility & Conditions

To qualify for a refund, please ensure the following:

Return window: Request must be submitted within 30 days of receiving your item
Condition: Item must be unused, in like-new condition
Packaging: Original box, accessories, manuals, and tags must be included
Proof: Include photos or videos to confirm the item’s condition

Returns that don’t meet these requirements may be declined or issued as a partial refund.

3. Important Return Notes

Changed your mind? No problem! Returns are accepted for any reason within the 60-day window, as long as the item meets return conditions
Shipping delays: Refunds are not issued for minor shipping delays. If a delay significantly exceeds our guaranteed window, please refer to our Shipping Policy
Return shipping costs (U.S. only): If we provide a return label, the return shipping fee may be deducted from your total refund
Original shipping fees: Non-refundable unless your order arrived damaged or defective

4. Non-Returnable Items

The following items are not eligible for return:

Digital products (eBooks, software, downloadable items)
Gift cards
If you have any questions about a digital item before purchase, please contact us first.

5. Refund Process

✅ Inspection & Approval

Once we receive your return, we’ll inspect the item and notify you of approval or rejection.

💳 Refund Issuance

Approved refunds are processed to your original payment method. Please note:

We cannot refund to a different card or method
Refunds usually appear within 3–5 business days after approval, but timing depends on your bank

6. Partial Refunds (If Applicable)

Partial refunds may be granted for:

Items returned damaged, used, or incomplete (not due to our error)
Items returned after 60 days, accepted at our discretion
Certain cases where the item was in transit during the refund request

The final refund amount is determined based on the item’s condition upon inspection.

7. Late or Missing Refunds

Haven’t received your refund yet? Here’s what to do:

Check your bank or credit card statement
Contact your card provider – processing delays are common
Contact your bank – some take longer to post refunds

If you've done all of the above and still haven’t received it, contact us at support@haninula.com.

8. Unauthorized Resellers

To ensure product authenticity and customer protection, Haninula only honors returns and support for products purchased from:

Our official website: haninula.com
Our authorized stores (such as Amazon stores sold by "Haninula" or verified partners)

We cannot guarantee quality, support, or refunds for purchases made through unauthorized third-party sellers (e.g., eBay, unverified Amazon vendors).

9. Return Address & Contact

Return Mailing Address:
Haninula Returns Department
4796 Gregg Rd, Pico Rivera, CA 90660
United States

Email: support@haninula.com
Phone: +1 (213) 997-9149

Business Address:Room 1601, No. 6, North District 1, Yongxiu Garden, No. 81-3, Changbin Road, Changliu Town, Xiuying District, Haikou City, Hainan Province