Privacy Policy
Welcome to Haninula. Your trust is at the heart of everything we do, and we are dedicated to protecting your privacy. This Privacy Policy outlines how Haninula ("we," "us," "our") collects, uses, and shares your Personal Information when you visit our website ([Your Website URL], the "Site"), engage with our brand, or make a purchase.
We believe in being open and transparent about our practices. By using our Site and services, you agree to the collection and use of your information as described in this policy.
What Personal Information We Collect & Why
To provide you with our products, process your orders, and ensure a seamless experience, we gather certain information. Any information that can be used to identify you is what we refer to as "Personal Information."
Here is a summary of the information we collect:
1. Device Information
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What we collect: Your web browser version, IP address, time zone, cookie information, which of our pages or products you view, your search terms, and how you interact with our Site.
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Why we collect it: To ensure our Site loads correctly and securely for you, and to analyze usage data so we can optimize the experience for all our visitors.
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How we collect it: This information is collected automatically when you access our Site through standard technologies like cookies, log files, web beacons, and pixels.
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Who we may share it with: Our e-commerce platform provider, Shopify.
2. Order Information
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What we collect: Your name, billing address, shipping address, payment information (including credit card numbers, which are always processed securely), email address, and phone number.
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Why we collect it: To fulfill our commitment to you. This includes processing your payment, arranging for shipping, sending you invoices and order confirmations, screening for potential risk or fraud, and, where you have opted in, sharing relevant updates or promotions about our products.
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How we collect it: Directly from you when you place an order or create an account on our Site.
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Who we may share it with: Our e-commerce platform provider, Shopify, and essential partners such as shipping carriers.
3. Customer Support Information
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What we collect: Any information you share with us when you contact our team for assistance, such as your name, email, order details, and the nature of your query.
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Why we collect it: To provide you with timely and effective customer support.
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How we collect it: Directly from you when you contact us.
How We Share Your Personal Information
Your privacy is paramount. We do not sell your Personal Information. We only share it with trusted partners who help us operate our business and serve you, as detailed below:
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Shopify: Our online store is powered by Shopify. They manage much of the technical infrastructure and data processing. You can read more about how Shopify handles your information in their Privacy Policy: https://www.shopify.com/legal/privacy.
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Service Providers: We work with other third-party companies to perform services on our behalf, such as payment processing, shipping, and data analysis. These partners have access to your Personal Information only to perform these specific tasks and are obligated not to use it for any other purpose.
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Legal & Safety Compliance: We may be required to share your information to comply with applicable laws and regulations, respond to a lawful request like a subpoena, or otherwise protect our rights, property, or safety, and that of our customers.
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Types of Cookies: We use functional, performance, advertising, and social media/content cookies. Some are "session" cookies (lasting only while you browse) and others are "persistent" (lasting until they expire or you delete them – typically between 30 minutes and two years).
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Specific Cookies We Use (Examples):
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Cookies Necessary for the Functioning of the Store
Name Function _ab Used in connection with access to admin. _secure_session_id Used in connection with navigation through a storefront. cart Used in connection with shopping cart. cart_sig Used in connection with checkout. cart_ts Used in connection with checkout. checkout_token Used in connection with checkout. secret Used in connection with checkout. secure_customer_sig Used in connection with customer login. storefront_digest Used in connection with customer login. _shopify_u Used to facilitate updating customer account information.
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Reporting and Analytics
Name Function _tracking_consent Tracking preferences. _landing_page Track landing pages _orig_referrer Track landing pages _s Shopify analytics. _shopify_fs Shopify analytics. _shopify_s Shopify analytics. _shopify_sa_p Shopify analytics relating to marketing & referrals. _shopify_sa_t Shopify analytics relating to marketing & referrals. _shopify_y Shopify analytics. _y Shopify analytics.
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Managing Cookies: Most browsers let you control cookies through their settings (often under "Tools" or "Preferences"). You can usually choose to block or delete cookies. However, please note that blocking essential cookies might negatively impact your experience, and some parts of our Site may not work correctly. You can find more information at www.allaboutcookies.org.
Analytics & Interest-Based Advertising
We strive to show you advertising and content that is relevant to your interests.
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Google Analytics: We use Google Analytics to better understand how our customers navigate and interact with the Haninula site. To learn how Google uses your data, you can review their policy: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
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Advertising Partners: We may share information about your use of our Site, your purchases, and your interaction with our ads on other websites with our advertising partners. This sharing, which helps us tailor our marketing efforts, may occur directly or through the use of cookies and similar technologies (subject to your consent where required by law).
Learn More & Opt Out:
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To understand how targeted advertising works, visit the NAI’s educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
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You can opt out of targeted advertising from major platforms here:
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BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
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DIGITAL ADVERTISING ALLIANCE: http://optout.aboutads.info/
Our Lawful Basis for Processing (For EEA Residents)
If you are a resident of the European Economic Area (EEA), we process your Personal Information under the lawful bases of the General Data Protection Regulation (GDPR):
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Your consent (where applicable).
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The fulfillment of the contract between you and us (e.g., processing your order).
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Compliance with our legal obligations.
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Our legitimate interests (such as for fraud prevention or service improvement), which do not override your fundamental rights and freedoms.
How Long We Retain Your Information
When you place an order through the Site, we will maintain your Personal Information for our records unless and until you ask us to erase this information. Please see the "Your Privacy Rights" section for more details on requesting deletion.
Your Privacy Rights
Depending on where you live, you have specific rights regarding your Personal Information.
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For Residents of the EEA (GDPR): You have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your information be corrected, updated, or erased.
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For Residents of California (CCPA): You have the right to know what Personal Information we collect and disclose, to access that information, and to ask that it be corrected, updated, or erased. You also have the right to opt out of the "sale" or "sharing" of your personal information.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
Cookies and Tracking Technologies
Cookies are small data files that are downloaded to your device when you visit our Site. They help the Site function correctly, remember your preferences, and allow us to analyze traffic to improve our services. We use functional, performance, advertising, and social media cookies.
You can manage cookies through your browser’s settings, but please note that blocking essential cookies may negatively affect your user experience. To fully manage how your information is shared for advertising, please use the opt-out links in the "Analytics & Interest-Based Advertising" section.
Do Not Track Signals
Our Site's data collection and use practices do not change when we detect a "Do Not Track" signal from a browser, as there is no consistent industry standard for responding to them.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page and encourage you to review it periodically.
Contact Us
Your privacy is important to us. If you have any questions, wish to exercise your rights, or want to make a complaint, please contact us.
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Email: [support@haninula.com]
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Phone: [+1 (213) 997-9149]
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Business Address:Room 1601, No. 6, North District 1, Yongxiu Garden, No. 81-3, Changbin Road, Changliu Town, Xiuying District, Haikou City, Hainan Province
