Contact Us

Have a question about our products? Need help with your Ribbon Cutting Machine? Or just want to share your feedback?
We’re here for you—and we’re always happy to help.

📞 How to Reach Us

Live Chat
The fastest way to connect! Click the chat icon at the bottom-right corner of any page on our website.

Email Support
Prefer to write? Send us a message at support@haninula.com and we’ll respond within 24 hours (usually much faster during business hours).

Phone Support
Speak directly with a Haninula team member:
📱 +1 (213) 997-9149

🕐 Customer Support Hours

Monday – Friday: 9:00 AM – 11:00 PM (ET)
Saturday & Sunday: 10:00 AM – 8:00 PM (ET)

We respond to all inquiries with care, whether it’s about product setup, troubleshooting, returns, or just learning more about what Haninula can do for you.

🎄 Holiday Season Support

Between November 24th and December 23rd, we know things can get hectic. That’s why we offer extended support hours and weekend coverage during the peak gifting and crafting season.

For urgent help, our chat team is available 24/7 during this time.

Business Address:Room 1601, No. 6, North District 1, Yongxiu Garden, No. 81-3, Changbin Road, Changliu Town, Xiuying District, Haikou City, Hainan Province