FAQs

Frequently Asked Questions-Payments

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What payment options canluse?

You can use most credit and debit cards. We accept Visa, Mastercard, American Express,DinersClub, and Discover. We also accept Apple Pay, Shop Pay and PayPal.

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Do you accept PayPal?

We have been accepting paypal since October.However,other secure methods suchas Apple Pay and Shop Pay are also available.

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Can l pay in installments?

We do not offer this option at the moment. (However, you may be able to do so by using ShopPay)

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Can l pay with cash over delivery?

We do not accept cash over delivery at the moment.

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Can I pay by bank transfer?


Absolutely. Please reach out to us at support@haninula.com, and we’ll provide you with the necessary bank transfer details.

Find answers to common questions about ordering from Haninula—and learn what to do if things don't go as planned

Frequently Asked Questions-Order

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Can I place an order by phone or email?


Absolutely. Call us at +1 (213) 997‑9149 or email support@haninula.com—we’re happy to take orders or guide you through the online checkout process.

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How do I order something online?

  1. Browse our Ribbon Cutting Machine and accessories.
  2. Click “Add to Cart” for each item.
  3. Review your cart and click “Checkout.”
  4. Enter shipping and payment info.
  5. Place your order and receive a confirmation email with tracking details.






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Okay, I ordered. What’s next?

Once your order is confirmed:

  1. We’ll process and ship within 1–2 business days (or up to 4 during peak season).
  2. You’ll receive an email with your tracking number.
  3. Your item is covered under our Shipping & Refund Policies.
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How can I track my order?


Click the tracking link sent via email, or log into your Haninula account and view Order History. No account? Just reply to your confirmation email—we’re happy to help.

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I added the wrong item—can I change my order?


If you contact us within 24 hours, we may be able to update or cancel your order before shipping. After that, please wait for delivery and initiate a return via our Refund Policy page.

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Changed my mind—can I cancel the order?


Yes! Let us know within 24 hours of placing your order. If your order has shipped, simply follow our return steps once it arrives.

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I ordered several items, but something’s missing—what do I do?

First, verify your packing slip via your order email or account dashboard. If an item is missing:

  1. Email support@haninula.com with your order number and details.
  2. We’ll promptly resolve the issue—whether by reshipment, refund, or credit.

Get clear, reliable answers about delivery times, costs, and what to do if shipping doesn’t go perfectly.

Shipping & Order FAQ

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How long will my order take to arrive?

  1. Domestic (U.S.) – Standard ground: 5–8 business days—typical for industrial equipment
  2. Express (air freight): 2–5 business days for urgent needs
  3. International Standard: 1–4 weeks, depending on destination
  4. Economy (sea/road): 3–6 weeks for cost-effective large shipments
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How much does shipping cost?

Shipping rates vary based on weight, destination, and method. We offer:

  1. Free Standard U.S. shipping on orders over $36
  2. Flat-rate international shipping starting at ~$15 USD
  3. Real-time shipping quotes displayed at checkout—transparency guaranteed
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How do I track my order?

Once your package ships, you’ll receive:

  1. A shipping confirmation email with tracking info
  2. Can also log into your Haninula account and check Order History
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Where do I find my tracking number?


You'll find it in your “Order Shipped” email, and also inside your Haninula dashboard under the relevant order.

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My tracking says "no updates"—what does that mean?

Tracking systems may lag due to:

  1. Carrier data delays or network congestion
  2. Customs clearing processes
  3. Weekend or holiday slowdowns
  4. Don’t worry—allow 1–3 days post-shipment for updates to appear. If it's still static after 5 days, contact us—we’ll investigate right away..
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I entered the wrong address—can it be fixed?

  1. Contact us immediately. We can often update within 24 hours before the order ships.
  2. Once your order is in transit, we can’t change the address—we can help arrange a reroute or return instead.
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My order hasn’t arrived yet—what should I do?

  1. First, check your tracking info
  2. Still no updates? Email support@haninula.com with your order number
  3. We’ll escalate the issue with the carrier and update you ASAP
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Tracking says "Delivered," but I haven't received it—now what?

  1. Look around your porch or check with neighbors
  2. Contact the carrier, as sometimes they mark packages early
  3. If it remains undelivered, let us know—we’ll file a claim immediately