Imagine eagerly ready for your Haninula order, solely to open the package deal and locate some objects lacking or incomplete. Talk about a primary letdown! We're genuinely sorry this occurred to you. At Haninula, our pinnacle purpose is to make positive you are delighted with each single order, and we're right here to type this out for you, pronto!
First Things First: Reach Out to Us ASAP
So, what's the first aspect you have to do when you spot these lacking items? Fire off an e mail to our committed group at support@haninula.com, and make positive you do it inside forty eight hours of getting the package. In that email, pop in your order range and supply us all the small print about what's lacking or incomplete. The greater information you can share, the quicker we can swing into motion and restore this for you.
Separate Shipments: What You Need to Know
Sometimes, relying on what's in inventory in our warehouse, we may need to ship your objects in separate packages. Don't worry, though! You'll get a separate delivery affirmation electronic mail for every package, and every one will have its very own monitoring number. That way, you can hold tabs on the place every phase of your order is. And here is the high-quality part: we are going to cowl all the delivery prices for these lacking or incomplete items. No greater fees on your end—we've bought you covered!
When Refunds Are the Answer
In some uncommon cases, if we simply cannot get our arms on replacements for the lacking or incomplete items, we are going to procedure a refund for you. We'll use the equal price approach you used when you positioned the order, so it is extremely good effortless and trouble - free. The refund will consist of the fee of these lacking items, plus any transport prices that went with them. Our intention is to make positive you do not give up up out of pocket due to the fact of this combine - up.
Key Points to Remember
As quickly as you be aware lacking or incomplete objects in your Haninula package, shoot us an e mail at support@haninula.com inside forty eight hours.
Include your order quantity and specific descriptions of what's lacking in that email.
Be on the lookout for separate transport affirmation emails if we want to ship your objects in a couple of packages.
We'll take care of all the delivery fees for the lacking stuff.
If replacements don't seem to be an option, we will problem a full refund for the affected items.
Wrapping It Up
We recognize how necessary it is for you to get your order precisely as you expected, and we're dedicated to making matters right. So, if you ever run into this trouble or have any different questions, do not hesitate to attain out. Our group is standing by, prepared to assist you have the remarkable Haninula buying trip you deserve.
